The following five suggestions will help us help you. You can save time (both ours and yours) by going through the steps listed below before you contact tech support. If you are still having problems after attempting these steps please feel free to contact us via the TechHelp database (see “Reporting a Technology Issue” below. While the TechHelp database is the best way to contact us regarding a technical issue you are having we can also be reached via email or telephone at extension 2404.

1. Restart the computer. Many problems are solved by simply restarting the computer.
2. Try, try again. Try it again to make sure there wasn’t just a one-time or temporary problem. You can even try it on another computer to see if the problem is just isolated to one machine.
3. If you are having login problems make sure you have typed all of your information correctly and that Caps Lock isn’t on.
4. Contact someone knowledgeable in your building. There are people at each school who can help you to solve minor problems.
5. Gather information. The following information is helpful to anyone who is trying to diagnose a problem:
   • A thorough description of the problem including any messages that appeared.
   • What programs were running when the problem occurred?
   • What steps did you take to try to fix the problem and what were the results?
   • The type of machine were you using including the asset tag number

• If you are experiencing login issues, or need to reset your password, visit: One Login at charlottesvilleschools.onelogin.com/
  • Staff can log in with Google credentials. LastF1

To report technology related problems (computer problems, telephone problems, database problems, etc.) within the division, follow the steps outlined below:

1. Log into your OneLogin account
2. Select IncidentIQ from the tile menu at the top of the page. - https://charlottesvilleschools.incidentiq.com
3. Click “New Ticket” buton
4. Fill out all fields on ticket to help expedite the process.
5. Submit ticket. 

• To obtain account that allows you to access the network please contact the technology rep in your building (or see your school secretary for assistance).  The technology contact in each building is responsible for requesting network and email accounts from the network administrator.

• 434-245-2643